Mentavi, Inc. d/b/a ADHD Online
Last updated November 7, 2023
Effective June 15, 2018
Information Collected By Mentavi Health/ADHD Online (“ADO”)
Information You Provide
We collect two main types of information from users:
First, your personal contact information is voluntarily provided when you register for our Services. This may include but is not limited to personal data such as name, zip code, email address, mailing address, and demographic information. Second, we collect your health information. This could include the information you complete via the online comprehensive mental health assessment, as well as a copy of any of your health records and/or other health information that ADO and/or the Medical Groups might request from you for use in an ADHD assessment and/or diagnosis and treatment. All such health information is handled according to all applicable ethical and legal requirements, including state and federal laws and regulations..
Automatic collection – When you interact with us through one of our websites, we receive and store certain information on usage patterns. We may store such information, or such information may be included in databases owned and maintained by affiliates, agents, or service providers. ADO may use such information and pool it with other information to track, for example, the total number of visitors to our site.
Aggregated information – Aggregated information, such as which pages users visit, is collected through various means. One of these ways is through an IP address, a number that is automatically assigned to your computer whenever you access the Internet. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you make a request from the ADO website, our servers log your IP address. ADO logs IP addresses for the purposes of system administration only. In an ongoing effort to better understand and serve the users of our websites, we may conduct research on our user demographics, interests, and behavior based on the information collected. This research may be compiled and analyzed on an aggregate, anonymized basis, and we may share this aggregate data with our affiliates, agents, and partners. We may also disclose aggregated user statistics to describe our mission, products, events, and services to current and prospective clients, and to other third parties for other lawful purposes.
Where information is processed. ADO is based in the United States. No matter where you are located, you consent to the processing and transferring of your information in and to the U.S.
Disclosure of your information. ADO does not sell your information. We consider this information to be a vital part of our relationship with you.
There are, however, certain circumstances in which we may share your information with certain third parties, as set forth below:
Consent: We may transfer your information with your consent.
Agents, Consultants and Related Third Parties: Like many organizations, we sometimes hire other companies or individuals to perform certain mission-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ADO or its affiliates, (iii) protect the personal safety of users of our websites or the public, or (iv) protect against legal liability.
Aggregated or Non-identifiable Data: We may also share aggregated or non-personally identifiable information with our partners or other third parties for business purposes.
Children. ADO does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personal information to us please contact us via the contact form on our website. ADO will not knowingly engage in processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
Data retention. We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and mission continuity purposes for additional time.
Security. ADO understands the need for user privacy and access to user data is strictly limited and can only be accessed by specific individuals who have the necessary credentials and qualifications. We take reasonable steps to protect the information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information via the Internet.
Your data rights. You can unsubscribe from certain emails by clicking the “unsubscribe” link they contain. You can opt out from certain cookie-related processing by changing the proper settings in your browser.
How do I correct, update, amend, or delete the personal data you have about me? You may request other modifications from by sending an email to [email protected].
Protected Health Information
When you set up a User Account with us, you are creating a direct customer relationship that enables you to access and/or utilize our services. As part of that relationship, you provide information to us, including but not limited to, your name, email address, shipping address, phone number and certain transactional information that are not “protected health information” or “medical information.”
The Medical Groups and its affiliated Providers have adopted a Notice of Privacy that describes how they use and disclose PHI. By accessing or using our services to interact with a Medical Group and/or Provider, you acknowledge that you have received and agreed to the Notice of Privacy Practices from your Medical Group and/or Provider(s).
If we collect, use, and discloses Protected Information on behalf of your Medical Group or Provider, such processing on behalf of your Medical Group or Provider shall be consistent with the Notice of Privacy Practices and as permitted in our agreements with the Medical Groups or Provider, except to the extent you have expressly authorized additional uses and disclosures. We may, on behalf of the Medical Groups or Providers use PHI for purposes of treatment, payment, and health care operations, including to communicate with you, to provide requested services, to provide information to your Medical Groups or Providers, pharmacies, and insurers, to obtain payments for our services, and to communicate with your Medical Groups or Providers, pharmacies, and benefits program. We may combine your PHI with other information about you, including information from other sources, such as from your Medical Groups or Providers, pharmacies, insurers or benefits program, in order to maintain an accurate record of our users. We may use your PHI to contact you for any services or products offered by ADO or the Medical Groups.
Additional Information for California Residents
Categories of Personal Information ADO Collects
- Identifiers such as name, phone number, mailing address, email address, and User Account information (such as username and password), IP address, online identifiers, and device identifiers;
- Financial information such as payment card number, and insurance information such as insurance policy number, if you use insurance to purchase a Service or product;
- Health and medical information, such as your medical history and information we derive from health symptoms and health information;
- Protected characteristics such as your age, gender, religion, race and ethnicity;
- Commercial information such as purchase history;
- Internet or other electronic network activity information such as information about domain names, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed, forms you complete, search terms, and uploads or downloads;
- Professional or employment-related information such as the name and address of the company you work for, in connection with insurance requests;
- Audio and visual information, such as audio, video, and images of you;
- Geolocation information such as your precise or approximate location; and
- Other personal information, such as date of birth and any other personal information you share with us.
Using and Sharing Personal Information
We may use any of the categories of personal information for the purposes stated above with the third parties listed below, to provide you with the Services, and to other parties with your consent. We share your personal information with the following affiliated and non-affiliated parties, for any of the purposes above:
- Our affiliates.
- Service Providers (as defined above and in the CCPA) that provide us with services to support our operations, such as customer service, email management, analytics, and IT providers.
- A third party, including another company, during the negotiations for and if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part).
- Government authorities and law enforcement, if we are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- Other third parties, for purposes of fulfilling our legal obligations under applicable law, regulation, court order, or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities; protecting the rights, property, or safety of you, us, or another party; enforcing any agreements with you; responding to claims; and resolving disputes.
- With your consent, or as otherwise directed by you.
The CCPA sets forth certain obligations for businesses that “sell” (as defined in the CCPA) personal information to third parties. Based on our understanding of the definition of “sell,” we do not “sell” your personal information and have not done so in the prior 12 months from the effective date of this Policy.
Your CCPA Rights
If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:
- Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information;
- Provide access to and/or a copy of certain personal information we hold about you;
- Delete certain personal information we hold about you; and
- Provide you with information about the financial incentives that we offer to you, if any.
The CCPA further provides you with the right not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you.
For security and legal reasons, we reserve the right to refuse requests that require us to access third-party websites or services. We also reserve the right to verify your identity to our satisfaction before responding to your request. When verifying requests, our verification standards vary depending on the sensitivity of the request. If we cannot verify your identity, we may deny your request. In some cases, we may require additional information, in which case we will contact you.
For more information regarding your legal rights under California law or if you want to exercise any of them, or if you are an authorized agent making a request on a California consumer’s behalf, please call us at 888-493-2343 or email us at [email protected]. Please include a detailed description of the right you want to exercise and whether you want to exercise this right with regard to some or all of your personal information.
“Shine the Light” Disclosure
California Civil Code Section 1798.83 (California’s “Shine the Light” law) gives California residents the right under certain circumstances to request information regarding our disclosure of certain categories of personal information (as defined in the Shine the Light law) to third parties for their own direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.